Q: How long does it take to ship after placing an order?
A: We usually ship within 1-3 working days after the order is confirmed. During peak periods or special events, the shipping time may be slightly delayed. After shipping, you will receive a notification email with the logistics tracking number, which is convenient for you to track the order status at any time.Q: How to modify or cancel an order?
A: If the order has not been shipped, you can apply for modification or cancellation by contacting our customer service team. Once the order is shipped, it cannot be modified or cancelled.Q: What payment methods are supported?
A: We support a variety of payment methods, including credit cards, debit cards, and other payment methods.Q: Is payment safe?
A: Yes. We use advanced data encryption technology to ensure that your payment information is safe.Q: What delivery areas do you support?
A: Currently we support delivery in global regions.Q: How to track my package?
A: After shipping, we will send you the logistics tracking number by email, and you can check the package status on the logistics company’s official website or the “Order Tracking” page on our website.Q: How to apply for a return or exchange?
A: If the product you received has quality problems, is not the right size, or does not match the description, please contact our customer service team within 15 days after receiving the product, and provide the order number and relevant photos, and we will assist you in processing the return and exchange.Q: What conditions must be met for return and exchange?
A: The returned and exchanged products must be kept brand new, unused, unwashed, unmodified, and attached with complete tags and packaging. If you apply for a return or exchange for personal reasons (such as not liking it or choosing the wrong color), you must bear the return shipping fee.Q: How long will it take to receive a refund?
A: After confirming that the returned product has been received and completing the quality inspection, we will process a refund for you within 3-5 working days. The specific arrival time depends on your payment method and bank processing speed.Q: Is the color of the product consistent with the actual product?
A: We try to ensure that the product picture is consistent with the actual color, but due to shooting light, display differences, etc., there may be slight color difference, please understand.Q: How is the quality of your products?
A: All our products are made of high-quality fabrics and undergo strict design and production processes to ensure that each product is comfortable, fashionable and durable.Contact us
Email: admin@figstraw.top